Authentication

We do everything we can to make sure fake profiles don’t stand a chance on JOYCE. Our authenticity check offers a way to ensure dating profiles aren’t fake.

How can I take the authenticity check?

You can find the authenticity check by clicking on your profile picture and going to settings. Here’s how it works:

• Take your identity card.
• Start the recording and look directly into the camera or, in the case of couples, both look into the camera and then show your ID card to the camera.
• It is important that both the ID card and face(s) are clearly visible.
• Note: For couples, both partners must be visible.

What happens to my data?

Once the review process has been completed, the submitted video material, which can only be viewed by reviewers from the JOYCE team, is immediately and permanently deleted.

What do the coloured ticks mean?

• White tick: This profile user has successfully passed the authenticity check.

• Green tick: In addition to passing the authenticity check, this profile user has be marked as personally known to at least five other verified members.

• Red tick: This profile user is a VIP member. VIPs are appointed by the JOY team for their special contributions to the community.

How can I mark someone as a “personally known”?

When you add a new contact, you can immediately select that they are personally known to you. Simply select the appropriate entry in the contacts menu. You can mark existing contacts by selecting “Edit contact” in their profile. Tick the “Personally known” box in the editing window. Please don’t forget to save any changes. Your profile will get the green tick once you’ve passed the authenticity check and been marked as a personal contact by five verified members.